---
title: "Scheduled Calls (Geplante Anrufe)"
canonical: "https://help.telegra.de/space/TMCC/9561205440549/Scheduled%20Calls%20(Geplante%20Anrufe)"
format: markdown
---
Um einen Scheduled Calls-Report zu erstellen, navigiere zu *[Daten](https://help.telegra.de/space/TMCC/5378736255/Daten+und+Reports)** → Reports → **[Gesprächsdaten-Report](https://help.telegra.de/space/TMCC/9561205342277/Gespr%C3%A4chsdaten-Report)** → Report-Untertyp: Geplante Anrufe-Report*

Klicke nun auf den Button **Report generieren **um dir den gewünschten Report anzeigen zu lassen.

Du kannst nun alle Zeilen oder auch eine oder mehrere Zeilen markieren und im Format CSV exportieren.

Solltest Du eine relative Zeit, z. B. *Letzter Monat, letzte Woche*, o. ä. gewählt haben, kannst Du deine Auswahl als Reporting-Template abspeichern und unter *Daten → Reportkonfiguration* als neuen Job anlegen.

Gespeicherte Jobs stehen dir auch immer für ad hoc Abfragen zur Verfügung:

![Ad-hoc Abfragen für gespeicherte Jobs des Scheduled-Calls-Reports](media://a0373eb2-aca0-4b2e-86a0-227b5a54a0b8)

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### Scheduled Calls-Report - Spalten

|  |  |
| --- | --- |
| **Spaltenname** | **Beschreibung** |
| Call Slot Name | The name of the call slot. |
| Datum Anrufbeginn | The date on which the call started. |
| Uhrzeit Anrufbeginn | The time that the caller was connected. |
| Datum Anrufende | The date on which the call ended. |
| Uhrzeit Anrufende | The time that the caller was disconnected. |
| Kontaktnummer | The caller’s phone number. If the caller withheld their CLI, a number of digits may be missing from the end of the calling number or shown as asterisks. |
| Warteschlange | The queue in which the call was held. |
| Agent | The agent who handled the call. |
| Anrufgründe | The classification assigned to the call. |
| Anrufdauer | The total time (in seconds) that the caller spent connected to an agent. This does not include the time spent waiting in the queue. |
| Call pre-queue time | The total time (in seconds) that the caller spent waiting for their call to be answered (the ringing time). This includes the time spent selecting DTMF options, but not time spent in a queue. |
| Call queue time | The total time (in seconds) that the caller spent waiting in a queue. |
| Call talk time | The total time (in seconds) that the caller spent talking to an agent. This time does not include the time spent waiting in a queue. |
| Call hold time | The total time (in seconds) that the caller spent on hold. |
| Call wrapup time | The total time (in seconds) that the agent spent wrapping up the call. |
| Call ender | The party that ended the call. |
| Call ID | A call identifier. |
| Call answer time | The time that the called party answered the call. |
| Answer time | The ringing time for the call. This is the number of milliseconds between the Call start time and when the call was answered. |
| Release cause | The reason why the call ended. |