---
title: "Automatic recording (inbound)"
canonical: "https://help.telegra.de/space/TAK/9561593217736/Automatic%20recording%20(inbound)"
format: markdown
---
For each hotline, you can decide whether calls should be recorded automatically.

![Configuring automatic call recordings in the telegra ACD](media://b10b8897-4a15-49be-9630-7ca7c5cc3770)

In this panel you activate the automatic recording. The following setting options are available:

- **Opt-in for automatic call recordings: **In the standard system, you have to define the keys that a caller has to press for the GDPR-compliant permission or refusal of the recordings. The **keys 0-9** are available for selection.

> ⚠️ **The option "Opt-In by third party system" will only be activated after separate agreement with telegra.**

- **Recording direction: **Here you decide whether both participants, only the agent or only the caller should be recorded.
- **No display in WebAgent: **If this option is enabled, the agent in WebAgent will not see that his call is being recorded.
- **Agent can pause recording: **If the recording is visible to agents, you can additionally decide whether the recording can be stopped by the agent.
- **Structure filename: **You can define the components and their order in the file name. You can also define the format of the date. The structure of the file name is shown as an example.

> ℹ️ To enable automatic recording, the "Recording" node must be configured at the desired position in the hotline routing plan.

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