---
title: "Administrators and Subadmins"
canonical: "https://help.telegra.de/space/TAK/9561593217125/Administrators%20and%20Subadmins"
format: markdown
---
Administrators are divided into two types:

- Main administrators
- Subadministrators

Each ACD must have one main administrator. This main administrator has the right to create further administrators and to design them accordingly on the basis of the assigned role and the associated rights. 

The following information is required to create a new administrator:

- Name
- Telephone number
- Password
- E-mail address
- Assignment System (see pt. 14)
- Role (default: ADMIN)

![Create a telegra ACD Administrator](media://cb1db703-d054-4607-8b4a-f9a15f22fe55)

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## Administrator privileges

| WebCommander usage | Determines whether an admin has access to the Team Leader tool (WebCommander). |
| --- | --- |
| Administration privileges | Determines whether an admin has general access to the admin interface. |
| Outbound Request Management | Specifies whether an administrator may view, upload and edit outbound requests. |
| Record calls | Sets whether a team leader can record incoming calls ad hoc. |
| Record outbound calls | Sets whether a team leader can record outgoing calls ad hoc. |
| Whispering Mode | Determines whether a team leader may give direction to agents during the conversation (Only the agent hears the team leader, virtual side-by-side coaching). |
| Whispering Mode (Outbound) | Team leaders are also allowed to give instructions to agents on outgoing calls. |
| Conference mode | If this right is assigned, a team leader can join an existing, incoming call via conference. |
| Conference mode (outbound) | If this right is assigned, a team leader can join an existing outgoing call via conference. |
| Managing column values for statistics | Admins have the right to configure the column settings of the individual statistics. |
| Priority settings | Admins are allowed to create, manage and delete caller priorities. |
| Call history | Team leaders are allowed to see the agents' call history. |
| Last Agent Routing | Admins can activate the function of last agent routing to hotlines. |
| Consulting | Admins can activate the Allow Consulting function on hotlines and manage the associated settings. |
| Manage classifiers | Admins are allowed to create and manage classifiers (call reasons) for the Inbound mode. |
| Manage outbound classifiers | Admins are allowed to create and manage classifiers (call reasons) for Outbound mode. |
| Waiting time overview statistics | Admins have access to the special statistics "Waiting time overview". |
| Lost Caller Statistics | Admins have access to the special statistic "Lost caller statistics". |
| Listen in on a call | Team leaders are allowed to listen to incoming calls |
| Listening in on an outbound call | Team leaders are allowed to listen to outgoing calls |
| Scheduling administration | Admins are allowed to upload and edit Scheduled Requests. |
| Wallboard | Admins can also log in to the telegra Wallboard with their access data. |
| Dialer | Admins are allowed to activate and configure a dialer on clients. |

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