---
title: "Systems"
canonical: "https://help.telegra.de/space/TAK/9561593217079/Systems"
format: markdown
---
The telegra ACD can be divided into separate systems, each with its own hotlines, agents, clients, administrators and team leaders. This function serves to separate structures within a company or organisation if necessary.

![ACD System Overview](media://2ffba222-b2da-4826-a629-c2fbabf9100b)

Systems can be assigned to hotlines, outbound clients, groups, agents, administrators and team leaders.

Assigning a subadmin to one or more subsystems has the effect that the subadmin can only see the elements and associated statistics assigned to these systems and can edit them depending on the authorisation.

The assignment of a subadmin to one or more systems is done in the configuration of the subadmin.

![telegra ACD System Subadmin Assignment](media://c89ddebd-0d8b-45a4-b287-06fec90d981c)

While a subadmin can be assigned to several systems, hotlines, agents and clients can only be assigned to one system at a time.

![Assign hotlines, agents and clients to a system in the ACD](media://7fd1e536-f0c3-4cb4-badb-a9e6f2f5ee24)

Breaks are an exception. These can be assigned to several systems.

![Assigning breaks to a system in the telegra ACD](media://b7388dff-7a31-4580-9c35-b9946d4364b7)


> ℹ️ ### **Tipp!**
> ℹ️ 
> ℹ️ System restrictions can be partially lifted or broken for subadmins without them having to be assigned to a system. By assigning appropriate credentials, subadmins can, for example, see and edit the hotlines and associated KPIs of all systems, but only the agents belonging to their system.

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