---
title: "Console Log in Google Chrome"
canonical: "https://help.telegra.de/space/MCCE/9561348872219/Console%20Log%20in%20Google%20Chrome"
format: markdown
---
![Google Chrome Entwicklertools](media://061511d6-6749-4c8a-a1f8-a9c22fd9182e)

In certain situations and for analyzing specific error patterns, our support team may ask you for a console log from your Google Chrome browser. Here we explain how to secure the console log and what it is good for.

Logfiles from the Google console show in which program sections errors occurred and which values caused these errors. The most important thing here is that the data is logged appropriately. It is much easier and faster for developers and our support team to understand where exactly the error occurred if the log entry contains all the necessary details and entries and the error can be recreated in a local development environment.

---

### Anleitung: Sichern des Konsolen-Logs

- Log in to the telegra Contact Center as usual.
  Call the "Developer Tools" with the **F12 key** or this key combination:
  
- Open the tools settings:

![Google Chrome Console](media://8f5151e5-af7b-45e9-8c41-bdf1fda66b02)

- Scroll down to the Console section and make sure that "Show timestamps" is enabled:

![Zeitstempel in den Konsoleneinstellungen aktivieren](media://1b4b6bc2-efb0-419f-a3a1-30c863ec3a23)

- Click the X in the tools area and navigate to the Console section in Dev Tools:

![Konsolen-Reiter in den Google Dev Tools](media://74f0f23a-a54f-4a41-b74b-b50613f6687d)

- **Refresh** the page with **Ctrl+R** to output the data directly to the console when the page loads.
- Keep the development tools open and replicate the problem you have.
- After you have replicated the problem, right-click on the Dev Tools window and select "Save As...":
- Save the file (.log) and send it to our support.