---
title: "Call History"
canonical: "https://help.telegra.de/space/MCCE/9561348871142/Call%20History"
format: markdown
---
---

- To view the call history, click on the **Inbox folder**:

![Ordner Posteingang im Agentenportal](media://e22ac862-c424-4b2b-a291-c4bc7a16f5d9)

- You can call a number using the click-to-dial button:

![Click-to-dial in der Anrufhistorie](media://04fd3fb6-a695-41e2-97e0-35a252e4f39f)

> 📝 **Note:** Up to a maximum of 50 entries are displayed.

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### Filter View

You can filter the entries in the call history:

![Anrufhistorie filtern](media://1153d131-6f43-48c7-8bca-207417261d63)

- To view all calls, click:

![Anrufhistorie - Alle Anrufe](media://e9d62214-9710-4a63-a2c1-86a56dfef4ba)

- To view only the last **incoming calls**, click on the following icon. Calls forwarded to you or failed calls are also displayed here:

![Anrufhistorie - nur eingehende Anrufe anzeigen](media://5f98106a-0211-4243-b2f2-b7a6ec4f9191)

- To view only the last **outgoing calls**, click the following icon. Here you will also see outgoing calls forwarded or failed by you:

![Anrufhistorie - nur ausgehende Anrufe anzeigen](media://80138ba2-b12b-4b4c-9926-e40fb638d908)

- If you want to see only successful connections, click on this icon. All successful incoming and outgoing calls, including forwardings, are displayed here:

![Anrufhistorie, Filter zur Anzeige erfolgreicher Anrufe](media://3e56447b-9526-4f7b-bd05-eaf1f7c2e258)

- To display only failed calls, click:

![Anrufhistorie, Filter zur Anzeige fehlgeschlagener Anrufe](media://8c52fd8e-4c43-440e-bf97-05ad40699625)

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### Information in the Call History

An icon shows the call type:

|  |  |
| --- | --- |
| ![Icon Eingehende Anrufe in der Anrufhistorie](media://372b62d7-9ae6-477e-ba2b-b46bbf260a6e) | Incoming call |
| ![Icon Ausgehende Anrufe in der Anrufhistorie](media://2521721f-53a5-4b54-8733-b7132fc5b94d) | Outgoing call |
| ![Icon Fehlgeschlagene Anrufe in der Anrufhistorie](media://70b7739c-6a89-49c8-a2ce-0c792aa74787) | Failed call |

This is what each column means:

|  |  |
| --- | --- |
| Number | The number of the caller or the number called. |
| Result | Whether the call was connected inbound, outbound or failed. |
| Service | The called (incoming) or displayed (outgoing) service number. |
| Queue | The queue in which you have accepted or made (outgoing) the call. |
| Transferred to | If it is a forwarded call, you can see here from or to which queue or agent the call was forwarded. |
| Date | The date of the call. |
| Time | The time of the call. |

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> Macro (contentbylabel)