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title: "Necessary Steps to end the Processing of a Call"
canonical: "https://help.telegra.de/space/MCCE/9561348871096/Necessary%20Steps%20to%20end%20the%20Processing%20of%20a%20Call"
format: markdown
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When your call ends, a wrap-up time starts automatically. The allowed length of the wrap-up depends on the queue configuration.  The length can vary depending on the queue.

During the wrap-up time, you have the option to classify the call and record it in the CRM (Customer Relationship Management) database if needed.

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