---
title: "Call Control"
canonical: "https://help.telegra.de/space/MCCE/9561348870972/Call%20Control"
format: markdown
---
During an active call, the following control options are available to you.

![Aktiver Anruf im Agentenportal](media://97afdb3d-3a6b-4598-a3f7-ba11f35d8421)

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### Call Buttons:

To schedule a callback for the current call, click:

![Button für Rückrufe](media://4ac8ecb9-d2fc-476b-8d5a-481b29142c9d)

To mute yourself, click:

![Agent stumm schalten](media://dfe7a3a2-548a-4935-991b-a4c2b182afb1)

To put a call on hold, click:

![Anruf halten](media://59632321-5c9d-4ae9-975b-1071999d2356)

To end a call, click:

![Anruf beenden](media://0de998f1-5860-4d9b-ab2a-4315268101ed)

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> Macro (contentbylabel)