---
title: "Outbound calls with \"Click-to-Dial"
canonical: "https://help.telegra.de/space/MCCE/9561348870658/Outbound%20calls%20with%20%22Click-to-Dial"
format: markdown
---
To call saved CRM contacts and phone numbers from the call history in the Contact Center, always click the phone icon next to the desired number.

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### Starting an outbound call via Click-to-Dial

- Click this icon to the right of the phone number in a CRM contact or call history:

![Icon - Starten eines ausgehenden Anrufs](media://59ab00b7-0016-487e-997a-3ce8a6e5c21f)

- In the dialog box that appears, you can choose whether you want to schedule a call or make it directly:

![Anrufdialog Click-to-Dial](media://097f9926-6ea3-4238-a138-c9e9ab692614)

- Select a queue via which you want to make a call. The queue defines, for example, which phone number is displayed at the destination.
- Now click on *"****Call****".*

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