---
title: "Viewing the Status of Queues"
canonical: "https://help.telegra.de/space/MCCE/9561348870586/Viewing%20the%20Status%20of%20Queues"
format: markdown
---
In the lower left corner of your screen, the agents and queues of your group(s) are displayed.

![image](media://7003f6e9-3ecb-459c-9585-b042f1824922)

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### So you can see the current status of queues:

#### Step 1

- If the call queue display is not yet shown, click on the call icon:

![Warteschlangenstatus - Anrufe](media://5e6a5501-b65c-4608-a1bb-7e26dd47cc55)

- The queues of your group(s) are displayed. For example:

![image](media://7003f6e9-3ecb-459c-9585-b042f1824922)

- If you want to see the status of your e-mail queues, click on the Email icon:

![Warteschlangenstatus - E-Mails](media://67ece0d0-748d-4b4a-81f1-a7c5dabedb35)

- If you want to see the status and load of the chat queues, click on the chat icon:

![Warteschlangenstatus - Chats](media://e8f1ab69-5d64-4c71-8127-5c90d0c79eb5)

#### Step 2

Move your mouse over the corresponding queue. The current length of the queue and the available agents are displayed.

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> Macro (contentbylabel)