---
title: "Going on Break"
canonical: "https://help.telegra.de/space/MCCE/9561348870509/Going%20on%20Break"
format: markdown
---
![Pausen im Contact Center](media://333bbcd8-9ecc-4c2d-8075-137e8dad261b)

The status bar at the top of your screen shows your current status.

Here you can put yourself in a break reason given by your admin or team leader, e.g. if you are on lunch break. This way the contact center knows that you are not available and will not deliver any more calls or chats to you.

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### To switch to a specific break

- Click the coffee cup icon in the top right corner of the status bar:

![Agentenportal - Pausenauswahl](media://1c751854-da3b-4307-a1ed-9e44b1f436fb)

- Now select a break reason from the drop-down list:

![Agentenportal - Liste der Pausengründe](media://d769d2bf-b9c4-434d-962f-0f64db7b7d7e)

- The Pause icon is displayed as the next status in the status bar:

![Statusleiste - Pause aktiviert](media://fd4b7234-e9b9-4a3f-8bcc-33b262a8de8f)



Break reasons are predefined by an administrator and divided into different types, such as lunch break, training, etc.

> 📝 **Note: **The break reason you choose applies to all queues to which you are assigned.

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> Macro (contentbylabel)