---
title: "How do you want to receive calls?"
canonical: "https://help.telegra.de/space/MCCE/9561348870327/How%20do%20you%20want%20to%20receive%20calls%3F"
format: markdown
---
If you have the appropriate right from your company administrator, you can change the method by which you receive calls at any time.

When you log in, you will be asked how you want to receive calls.

> 📝 Note: The method you choose also applies to outgoing calls.

After you are logged in and available, your selected contact method will be displayed in the status bar at the top of your screen. For example:

|  |  |
| --- | --- |
| ![Konnektivität Softphone](media://c4bed5ba-17b3-471c-89ce-b8adcdb51eed) | This indicator shows that you are receiving calls via the softphone. |
| ![Konnektivität Telefon](media://089dcfd8-3ef9-4793-aa9b-167f0f34c517) | This indicator shows that you are receiving calls on your company phone. |
| ![Konnektivität Private Rufnummer](media://312ce149-15d4-46f1-bcc0-170184ad8a22) | This indicator shows that you are receiving calls on your private number, e.g. on your cell phone. |

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### How to change your contact method

- Click

![Konnektivität Softphone](media://c49cb512-43d4-4008-8309-55ef146610c5)

or

![Konnektivität Telefon](media://ff6848fd-5ec1-4ce2-94d8-61f8b380899f)

- The dialog for changing your contact method is displayed:

![Ändern der Kontaktmethode im Agenten Portal](media://3ef2581a-bbe5-4464-96d8-4caf773338f1)

- Now select the new contact method and click **OK**.
- Your contact method will be updated and displayed in the status bar at the top of the screen.

**Note: **If you select the browser as your contact method, you can configure the audio settings by clicking this icon:

![Audioeinstellungen Softphone](media://e942f9e0-2628-4bcf-8358-903dc58bf596)

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