---
title: "After the first login - How to find your way around"
canonical: "https://help.telegra.de/space/MCCE/9561348870258/After%20the%20first%20login%20-%20How%20to%20find%20your%20way%20around"
format: markdown
---
When you first log into the Agent Portal, your screen will look like this:

![Ansichtsbereiche nach dem ersten Login im Agenten Portal des telegra Contact Centers](media://393225f5-8804-49b8-ab51-7a8c4e25f8c5)

The following describes the different view areas and explains their purpose.

### 1 - The Inbox

The area on the far left is your inbox and shows all channels and their status for which you are working. In the Inbox are all the requests assigned to you, whether it's a call, a mail and a chat.

In the "Contacts" folder, you can access the customer data stored in the Contact Center at any time.

### 2 - The workspace

In the middle is your workspace. Here you can read and answer emails. During a call or chat, your conversation guide and further information about the caller or chat partner is also displayed here.

### 3 - The status bar

At the top right is the status bar, where you have the following setting options:

- The contact method you use to receive calls (as specified during login), and the associated phone number. For example:

![Kontaktmethode in der Statusleiste](media://f1d1ba37-9bd3-4da4-8499-8de6c8807cab)

![Kontaktmethode Softphone](media://fb412d1d-8f37-4500-aa55-4b1fb9025b24)

- It will show your current status and the time you have spent in that status:

![Status und Zeit in dem Status](media://4c85411f-f847-4409-970b-62ee23038502)

- Change your status, for example, to change to a specified break reason.

![Statuswechsel](media://c87cf340-cc29-431f-a3ce-8e936a2e90bb)

![Pausengrund im Agenten Portal wählen](media://5fd3f797-685c-46fe-96c9-e0fc9ff9ad5a)

- Sign up for or sign out of individual queues (this requires a separate authorization).

![Einer Warteschlange an- oder abmelden](media://d9a6283c-9efd-4fd8-ad75-d343702299f1)


### 4 - Your brief statistics

On the right side, you'll find a summary of your values, such as how many calls you've answered or missed. You can also see a number of key performance indicators (KPIs), such as average call duration and average wrap-up time.

### 5 - Your Account

Change your password, language or log out. Click:

![Account-Icon für Account-Einstellungen im Agenten-Portal](media://62650b9e-ef28-4a09-98a6-4b2295f350ae)

### 6 - The Sidebar

At the top left there is an icon for the sidebar. From there you can access other subpages with useful information:

![Sidebar-Symbol](media://47fcd0b2-dbac-4ac1-93ee-59288ca63728)

In the sidebar there is a link to the "My statistics today" section. Here you can see more information about your calls, email and chat handling, and other features.

To hide the menu in the sidebar, click :

![Menü in der Sidebar ausblenden](media://7690ae12-a8bb-4e86-9372-77b90a58e9e8)

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