---
title: "Agent Portal"
canonical: "https://help.telegra.de/space/MCCE/9561348870109/Agent%20Portal"
format: markdown
---
This online help refers to the Agent Portal, which allows you to do the following as an agent of your company:

- Handling incoming calls and making outgoing calls.
- Handle incoming emails and send outgoing emails.
- Handle web chats.
- Schedule and make callbacks.
- View statistics about your own activities and those of your agent group(s) today, as well as a list of the cases you've recently handled.
- Use the native CRM database to link incoming and outgoing requests directly to a contact.

![Agenten Portal im telegra Contact Center](media://ac11665b-ed97-4a14-a6a9-3276a8679af1)

---

On the following pages you will find help and instructions for the different functions and settings of the Agent Portal:

> Macro (children)