---
title: "Call Transfers Report"
canonical: "https://help.telegra.de/space/MCCE/9561348869713/Call%20Transfers%20Report"
format: markdown
---
*To create a forwarding report, navigate to ****Data → Reports → Call Data Report → Report Subtype: Call Transfers Report.***

Now click on the Generate Report button to display the desired report.

You can now select all rows or one or more rows and export them in CSV format.

If you have selected a relative time, e.g. last month, last week, etc., you can save your selection as a reporting template and create a new job under ***Data → Report Configuration***.

Saved jobs are also always available for ad hoc queries:

![Ad-hoc Abfragen für gespeicherte Jobs des Weiterleitungs-Reports](media://9f943b23-39ce-4835-9d01-011733c0db65)

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### Call Transfers Report - Columns

|  |  |
| --- | --- |
| **Column Name** | **Description** |
| Queue | The name of the queue |
| Connected Calls | Die Gesamtzahl der Anrufe in dieser Warteschlange, die von Agenten beantwortet wurden. |
| Calls Transferred | The total number of calls in this queue that have been answered by agents. |
| % of Calls Transferred | The percentage of answered calls in this queue that were subsequently routed to either another agent or another queue. |
| Total Transfer Connect Time (MIN) | The total number of minutes accrued for all forwarded calls while waiting to connect to the destination. |
| Transfer / Consult Attempts | The total number of calls answered where agents either attempted to transfer them to another agent or queue, or where agents attempted to consult with another agent or supervisor. |
| Transfers / Consults Connected | The total number of answered calls where the call transfer was successful. |
| Transfers to another Queue | The total number of answered calls that were subsequently forwarded to another queue. |
| Total Call Duration Post Transfer To Agents | The total time (in minutes) of all calls after they have been successfully transferred to another agent (talk time with agents). |
| Average Call Duration Post Transfer To Agents | The average time (in seconds) of all calls after they were successfully transferred to another agent (talk time with agents). |
| Total Call Duration Post Transfer To Queues | The total time (in minutes) of all calls after successful transfer to another queue, measured from the time each call entered the queue to the time each call left the queue or the call was terminated. |
| Average Call Duration Post Transfer To Queues | The average time (in seconds) of all calls after they were successfully forwarded to another queue. |
| Total Talk Time Post Transfer to Queues | The total time (in minutes) spent talking to agents after being successfully forwarded to another queue. This does not include the waiting time in the queue. |