---
title: "Call Classification Report"
canonical: "https://help.telegra.de/space/MCCE/9561348869673/Call%20Classification%20Report"
format: markdown
---
![Anrufgründe und Bewertungen](media://8836828a-c6e3-49ef-9703-0349a85e6c20)

After completing or during a call, email, or chat, agents can rate the outcome of the calls, mails, and chats they handle. Both inbound and outbound calls and emails can be rated.

Classifications can be configured by an administrator as a global list for the entire company and then assigned to individual queues. They can be defined separately for inbound and outbound calls and emails.

Once an agent has classified a call, email or chat, the score (along with the agent's follow-up time) is logged and analyzed by the contact center for display on the wallboard, supervisor portal and historical reports.

Again, as usual, the following filtering and grouping options are available to you:

**Filter**

- By period
- By service number
- By queue
- From minimum call duration

**Grouping**

- By Classification