---
title: "IVR Report"
canonical: "https://help.telegra.de/space/MCCE/9561348869636/IVR%20Report"
format: markdown
---
The IVR Report provides detailed information about the use of the IVR menus (DTMF and voice input).

![IVR Reports zur Nutzungsanalyse von Tastenwahlmenüs](media://937c8296-51e5-44b1-9b85-b5ce454d49dd)

You can access the report via ***Data → Reports → Call data report → Report subtype: IVR report***.

The following columns are available in the IVR report:

|  |  |
| --- | --- |
| **Column Name** | **Description** |
| Service Number | The service number pointing to the IVR menu. |
| IVR | The IVR menu |
| Total Calls | The total number of callers in the IVR menu. |
| Total Digit 0 | The total number of callers who pressed 0. |
| Total Digit 1 | The total number of callers who pressed 1. |
| Total Digit 2 | The total number of callers who pressed 2. |
| Total Digit 3 | The total number of callers who pressed 3. |
| Total Digit 4 | The total number of callers who pressed 4. |
| Total Digit 5 | The total number of callers who pressed 5. |
| Total Digit 6 | The total number of callers who pressed 6. |
| Total Digit 7 | The total number of callers who pressed 7. |
| Total Digit 8 | The total number of callers who pressed 8. |
| Total Digit 9 | The total number of callers who pressed 9. |
| Total Default | The total number of callers who did not dial any of the available keys - either the set Zime Out was reached or an unconfigured key was dialed. |
| Total Hang Ups | The total number of callers who hung up without pressing a key. |
| Hang Ups Percent | The total percentage of callers who hung up without pressing a key. |
| Total Matched Phrases | The total number of times a spoken phrase successfully matched an option in the IVR menu. |
| Total DTMF Calls | The total number of calls that have used key dialing to select an option. |
| Total Voice Recognition Calls | The total number of calls that used speech recognition to select an option. |