---
title: "Channel Configuration"
canonical: "https://help.telegra.de/space/MCCE/9561348869058/Channel%20Configuration"
format: markdown
---
Company administrators can define how the channels the contact center weights and prioritizes the different channels and queues against each other.

To determine the next object to be processed for all objects of different types (call, mail, chat), an algorithm is applied that uses a priority value for each channel type (the channel priority) and each queue (the queue weighting), as well as a mixed formula.

![Kanal Konfiguration für das Multichannel-Blending](media://dd5e3345-91fe-4946-9bd4-8b03ce798af3)

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To configure system channels, click ***System → Channel Configuration*** from the menu bar.

From here you can:

- Adjust the weighting of your configured queues
- Change the formula for calculating the relative priority of an element in the queue
- Adjust the values for the agent skill in the default and for individually each channel (call, mail, chat).

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**Related articles:**

> Macro (pagetree)