---
title: "Agent Configuration"
canonical: "https://help.telegra.de/space/MCCE/9561348869036/Agent%20Configuration"
format: markdown
---
On this page, admins with the Agent Configuration: Modify permission can define when agents are automatically marked as unavailable and configure what information regarding the status of queues and other agents should be displayed in the Agent Portal.

![Agentenkonfiguration](media://5c89e5b3-76cf-4700-8d4b-86b0618259ad)

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### Setting options

|  |  |
| --- | --- |
| Timeout before agents become unavailable when the web page connection is lost (seconds) | The duration in seconds that elapse before an agent is marked as unavailable because the connection between the agent portal (client) and the contact center (server) failed. |
| Number of missed calls until the agent is taken out of routing | The number of consecutive calls an agent can miss before being automatically placed in the "Unavailable" status. |
| Number of calls rejected by the agent until the agent is removed from the routing. | The number of consecutive calls an agent can reject before being marked as unavailable. |
| Anzahl der fehlgeschlagenen Anrufe bis der Agent aus dem Routing genommen wird | Number of failed calls until the agent is taken out of the routing. |
| Agenten können den Status aller anderen Agenten sehen | Agents can see the status of all other agents. |
| Agents can see the status of other agents in their groups | Whether or not each agent can see the current status of the other agents in his/her group(s). |
| Agents can see the status of other agents in their queues | Whether or not each agent can see the current status of other agents in his/her queue(s). |
| Agents can see the status of other agents in the queue they're viewing | Whether or not each agent can see the current status of other agents in the queue displayed to it. |
| Agents can see detailed call information for other agents | Whether each agent can view the current call information for other agents. |
| Agents can see their recent calls | Specifies whether each agent can view the information about the calls they have recently handled (history). |

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**Related articles:**

> Macro (pagetree)