---
title: "Import Customer Data"
canonical: "https://help.telegra.de/space/MCCE/9561348868920/Import%20Customer%20Data"
format: markdown
---
You can also import CRM entries via CSV file (comma separated). To make the import easier for you, an import template is available.

An import can contain up to 50,000 entries.

> 📝 **Note:** If you have defined individual fields, make sure that the labels and the order of the individual fields match when importing or before downloading the template.

![Kontaktliste aus dem CRM ins telegra Contact Center importieren](media://26afb4f9-f9d8-44e9-828b-8ad42f7f8e47)

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### Import CRM records

- Click ***Customers → CRM*** in the menu bar. A list of contact records currently stored in CRM is displayed.
- Click **Import**.
- The Import Contact List dialog box appears, listing the last 50 CSV files that have been imported, including those that are still in progress.
- The following is displayed for each CSV file:

|  |  |
| --- | --- |
| **Column name** | **Description** |
| Filename | The name of the CSV file that was imported. |
| Start Time | The date and time when the import started. |
| User | The name of the user who imported the CSV file. |
| Status | One of the following possibilities:<br>- Validation (Progress %)
- Upload (Progress %)
- Done
- Failed |
| Failure / Reason | A message indicating why the import failed. If the import was successful, "-" is displayed. |

How to import customer data as a CSV file:

- Click **Import**.
- Specify the appropriate CSV file and open it.
- How to import customer data using a downloadable CSV file template:
  - Click **Download Import Template**. Here you will find a sample template for the CSV file to be uploaded.
  - Open the downloaded CSV file template, enter the data for the contact records in the appropriate fields and save the file.
  - Click **Import**, then specify the appropriate CSV file to upload and open it.

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