---
title: "Agent Scripts"
canonical: "https://help.telegra.de/space/MCCE/9561348868811/Agent%20Scripts"
format: markdown
---
Administrators can define agent scripts for which agents are offered inbound calls, chats, or emails through the defined queues.

Administrators must have the **Agent Scripts: Modify** to define call guides.

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### Creating an Agent Script

- Click ***Agent Assets > Agent Scripts*** in the menu bar. A list of defined guides will be displayed.
- How to add a new agent script:
- Click **Add**. The New Agent Script page is displayed.

![Einen neuen Gesprächsleitfadenabschnitt hinzufügen](media://300ef034-578b-45b4-9591-3e543d9142d4)

- Enter the name of the section (up to 200 characters).
- Enter a short description (up to 250 characters).
- Drag and drop the components to be included in the section into the form components area.
- For each component you need to specify the following:
  - Name - how the component will be labeled in the agent portal.
  - A placeholder text to help agents find their way around, such as an example of the required input, brief instructions, or a description of the component
  - A default value (if required).
  - All the labels and values you specify are displayed in the preview window, so you can see how they will appear in the Agent Portal.

![Vorschaufenster für Gesprächsleitfäden im Agentenportal](media://55cb3c6d-4d4a-4d50-8a6d-81f72fb9d8d9)


- Click **Add**.

> ℹ️ **Note: **Option field labels must be unique within a section.

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