---
title: "Address Books"
canonical: "https://help.telegra.de/space/MCCE/9561348868786/Address%20Books"
format: markdown
---
In the Contact Center address book, you as an administrator can add entries to which your agents can forward calls or e-mails. Likewise, address book entries can also be selected by agents as destinations for outgoing calls.

Administrators must have the right ***Address Book: Modify*** to manage address book entries.

![Adressbucheinträge im telegra Contact Center verwalten](media://0f762ec9-33ba-4f34-a6e2-80acb7b6181b)

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### Editing the Address Book

- Click on ***Agent Assets → Address Book*** in the menu bar. A list of existing address book entries is displayed.
- This is how you add a new address book entry:
  - Click **Add**. The New Address Book Entry page is displayed.
  - Enter the name that uniquely identifies the contact (up to 100 characters).
  - In the Phone number field, enter the phone number to associate with the contact.
  - In the Email address field, enter the e-mail address that should be associated with the contact.
  - Click **Add**.
- To delete an address book entry, select the corresponding address book entry in the list, click Delete and confirm that you want to delete the address book entry.

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