---
title: "Web Chats"
canonical: "https://help.telegra.de/space/MCCE/9561348868376/Web%20Chats"
format: markdown
---
With the chat channel in telegra Contact Center you can offer customers and website visitors the possibility to contact your company via chat.

Like calls and e-mails, chats can be routed in a Chat flow according to specific criteria and conditions and distributed to the appropriate queues and agents behind them.

The Chat flow also provides many options for prequalification and automation. For example, you can use chat nodes to respond to the customer's input (keywords or phrases) and thus have an initial dialog without the need for an agent to handle the chat.

Chat histories, when the agent associates the chat with a contact, are stored in the CRM.

Chats can be monitored by a supervisor just like calls and can also be recorded. Supervisors can also join a chat and send a message either to the agent only or to both chat partners.

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