---
title: "Sending emails on behalf of another account"
canonical: "https://help.telegra.de/space/MCCE/9561348868354/Sending%20emails%20on%20behalf%20of%20another%20account"
format: markdown
---
SMTP email servers are used at the queue level to send email.

An email queue can process incoming email from multiple POP3 or IMAP email servers.

For example, an end user might send an email to the "test-A" email account and the Email Server parameter for the email queue, which determines the SMTP email server from which outgoing emails are sent, is configured for the "test-B" email account.

This can affect what the end user sees when they receive a response through the Contact Center because it uses a different email account.

### For Gmail:

The end user sends emails to "test-A", but the "From:" field in the contact center response shows "test-B".

### For Microsoft Office 365:

If the POP3/IMAP and SMTP servers are for the same account, the end user sends an email to "test-A" and the "From" field in the contact center response says "test-A".

If the POP3/IMAP and SMTP servers are for different accounts, the end user sends an email to "test-A" and the "From" field in the Contact Center response says "test-B on behalf of test-A".