---
title: "Create an Email Queue"
canonical: "https://help.telegra.de/space/MCCE/9561348868146/Create%20an%20Email%20Queue"
format: markdown
---
![E-Mail WarteschlangeE-Mail Warteschlange im telegra Contact Center anlegen](media://89fe7c8c-7d3f-42b1-9270-432d36d3b598)

1. Click ***Email → Email Queues*** in the menu bar. A list of email queues that are currently defined is displayed.
2. Click **Add**.
3. The New Email Queue page is displayed.
4. Enter the name of the email queue (up to 100 characters).
5. Select a short description for the email queue (up to 250 characters), for example, the department for which emails from this email queue will be delivered.
6. Expand the Groups drop-down list and select the agent group(s) to which pending emails should be assigned to this email queue.
7. Expand the Email Server drop-down list and select the SMTP email server from which outgoing emails will be sent.
8. From the Classification list, select the classifications that can be applied to emails assigned to this email queue.
9. Specify the priority weight of the email queue. The weight assigned to a queue determines which queues will be served first when multi-skilled agents (who belong to multiple agent groups and can therefore serve multiple queues) become available. Queues with the same importance must have the same value.
10. Click **Add**.

If needed, define additional parameters for this email queue by clicking on the corresponding tab. You can make these settings for each email queue:

- The agent assets that are assigned to an email queue, such as blocks of text, a template, and file attachments.
- A timer that specifies the recommended time within which an agent should reply to an email.