---
title: "Create and manage surveys"
canonical: "https://help.telegra.de/space/MCCE/9561348867959/Create%20and%20manage%20surveys"
format: markdown
---
How to create a customer survey as an admin:

- Click on ***Call Handling → Surveys*** in the menu bar. A list of already defined surveys is displayed.
- Click **Add**. The New poll page is displayed.
- Enter the name of the survey (up to 100 characters).
- Create a short description for the survey (up to 250 characters).
- Click **Add**.
- The new poll is added to the list of polls.
- To add questions to the survey, click **Add** under **Questions**, then enter the question and select the audio file and answer scheme for the question from the drop-down lists. The following answer schemes are available for selection:
  - Standard: rating from 1-5, 5 is the best rating
  - German: rating from 1-6, 1 is the best rating
  - NPS: Rating from 0 to 10, where 0-6 is Critic, 7-8 is Neutral and 9-10 is Promoter
  - Yes or No: Answer 1 for "Yes" or 9 for "No".

> ⚠️ **Note:** Don't forget to communicate the expected response pattern in your announcement!

- Click **Save**.
- Now you can insert the survey in your call flow before a queue with the "Survey" node.

![Umfrage in den Routingplan einsetzen](media://a18c8e78-8f61-48ef-b87f-6dbbe4368975)