---
title: "Audio Files"
canonical: "https://help.telegra.de/space/MCCE/9561348867809/Audio%20Files"
format: markdown
---
telegra Contact Center supports playback of custom audio files for announcements and greetings required in routing plans and various services.

Administrators can add, remove, play or download their own audio files.

Administrators must have the ***Audio Files: Modify*** permission to manage audio files.

<u>Audio is uploaded to the Contact Center as .WAV files (uncompressed, mono, 16-bit, 8 kHz, PCM)</u>. 

Alternatively, the text-to-speech feature can be used to create ad hoc audio files.

To manage audio files, click ***Call Handling > Audio Files*** in the menu bar. A list of audio files added to the system will be displayed.

From here you can:

- Upload audio as a .WAV file
- Use the text-to-speech feature to create audio files by specifying parameters such as speech, pitch, and tempo.
- Download an audio file
- Change the settings for an audio file or replace an audio file
- Delete audio files.

> 📝 **Note:** Multiple announcements and music can also be sequenced in one audio file list (Playlist)

---

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> Macro (children)