---
title: "Call Flow Editor"
canonical: "https://help.telegra.de/space/MCCE/9561348867522/Call%20Flow%20Editor"
format: markdown
---
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### Create and modify a Call Flow

- Click on ***Call Handling → Call Flows*** in the menu bar. A list of existing Call Flows is displayed.

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### Adding a call flow:

- Click Add. The New Call Flow page is displayed:

- Specify the name of the call flow (up to 100 characters).
- Enter a short description of the call flow (up to 250 characters).
- Click **Add**.
- Select the type of call flow from the drop-down list: either **Inbound** or **Outbound**.

- Click **Save Changes**.

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### Create and define a call flow

- Click on the following icon:

![image](media://595b9fd3-9b67-4ac1-9730-757d60deaefd)

- Der Call Flow-Editor öffnet sich.

![Der Routingplan-Editor des telegra Contact Centers](media://e3cdf432-81a9-4f99-a9ba-a2d6fbeec65d)

- Create the call flow as described in step 1. After that, the following options are available:
  - Select the routing nodes to be used in the call flow.
  - Place nodes in the call flow using drag and drop
  - Configure parameters for each node and its outputs
  - Add optional outputs to nodes (if needed)
  - Connect nodes to create a call flow
  - Create call flow variables (if needed)
  - Review and publish the completed call flow
- Once the call flow has been successfully reviewed and published, close the call flow editor. Companies can then **assign service numbers** to the routing plan as needed.
- Click **Save changes**.

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### Editing a call flow

- Select the appropriate call flow in the list.
- A message at the top of the Call Flow Detail page indicates whether or not service numbers are currently assigned to the routing plan.

![Servicerufnummern dem Routingplan im telegra Contact Center zuordnen](media://2cccd4f8-f38c-4ac3-91c4-0c7263553436)

> ⚠️ **Note: **If a ***Changes Not Saved*** message appears at the top of the screen, it indicates that changes have been made to the routing plan in the Call Flow Editor, but the routing plan has not yet been published, so the changes are not yet active. You must open the Routing Plan Editor and publish the call flow before the changes are applied.

- Now change the name, the description or the call flow and its structure as needed.
- Click **Save changes**.

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### Related articles

> Macro (children)