---
title: "Announcements"
canonical: "https://help.telegra.de/space/MCCE/9561348867467/Announcements"
format: markdown
---
Administrators can define when audio announcements are played that indicate either the position of a call in a queue or its estimated waiting time in the queue.

The position announcement and the waiting time announcement are defined at the system level and cannot be changed.

Administrators must have the right ***Queues: Modify*** to specify when queue announcements are played.

> ⚠️ **Note:** You can configure either an announcement for the position in the queue or an announcement for the estimated waiting time. It is not possible to select both announcements.

![Extended announcements of a queue in telegra Contact Center](media://537891f9-4d36-416f-a137-e09b6ac362d7)

---

### Manual

**To specify under which conditions announcements are played in the queue:**

- Click on ***Call Handling → Queues*** in the menu bar. A list of currently defined queues is displayed.
- Select (or add) the appropriate queue.
- Click on the **Announcements tab**.

**How to configure a queue position announcement:**

- Activate the **Queue position** checkbox.
- To specify that the announcement is only played if the caller's initial position in the queue is greater than a certain number, activate the **Only where initial position is greater than** checkbox and enter a value for the call count.
- To specify that the announcement is played after each repetition of the queue music, activate the **Play after each iteration of the queue music** checkbox.

> ℹ️ **Note**: If this check box is not selected, the queue position announcement will be played only once before the queue music starts.

- Specify an alternative greeting that will be played when the caller's position in the queue is greater than a certain number. Select the alternative greeting from the **Alternative Announcement** drop-down list and then select the call count value from which the alternative greeting should be played.

**This is how you configure an announcement for the estimated waiting time:**

- Check the **Estimated Queue Time** checkbox.
- To specify that the announcement is played only if the estimated waiting time of the caller in the queue is more than a certain number of seconds, select the **Only if waiting time is greater than **checkbox and then specify the minimum duration of the estimated waiting time from which an announcement should be played.
- To specify that the announcement is played after each repetition of the queue music, check the **Play after each iteration of the queue music** checkbox.

> ℹ️ **Note:** If this option is not enabled, the queue position announcement will be played only once before the queue music starts.

- To specify that another greeting is played if the caller's waiting time in the queue is longer than a certain number of seconds, select an alternative greeting from the **Alternative Announcement** drop-down list, and then specify the minimum duration of the expected waiting time from which an alternative greeting should be played.