--- title: "Automatic Call Recording" canonical: "https://help.telegra.de/space/MCCE/9561348867293/Automatic%20Call%20Recording" format: markdown --- Administrators can specify the percentage of calls that are automatically recorded for a queue. Call records can be emailed to supervisors and agents, transferred to an external platform via SFTP, and/or downloaded from the system's built-in CRM. Administrators must have the ***Queues: Modify*** access right to configure queue recording. ![Automatic call recording in telegra Contact Center](media://7d399fa7-87ef-4cb3-af4c-70eb5ae5c172) --- ### How to configure automatic recording on a queue - Click on ***Call Handling → Queues*** in the menu bar. A list of already defined call queues is displayed. - Select the corresponding queue from the list. - Select the **Queue Recording tab**. - For the recording percentage, define the percentage of calls in this queue that should be automatically recorded. (For each queue, you can select a percentage of calls to record for quality assurance purposes). If you do not want to record calls for this queue, leave this field empty. > 📝 **Note: **To record all calls for the system (global call recording), you must configure each queue used by your company to record 100% of the calls. > 📝 **Note**: Recording starts when the call is connected to an agent. - In the File name format field, specify the name and type of the recording file in the following format: **--xxxxxxx.wav** -- are a list of variables used to identify the file name. Each variable must be enclosed in a < > and separated by a hyphen. For example: - xxxxxxx is text copied verbatim into the file name, e.g. niceTag-. Verbatim text must be separated from other text or variables by a hyphen. For example, niceDay-.wav .wav oder auch .mp3 bezeichnet der Aufzeichnungstyp. **An example of a file name format could be:** **--niceDay-.wav** - Define the recording email address to which call recordings should be sent in local-part @ domain format, e.g. hsolo@example.com. Up to 100 characters can be entered. - To send call records to the system's built-in CRM, select the **Send Call Recordings to CRM** check box. - To transfer call records to an external platform via Secure FTP (SFTP), select the SFTP destination from the drop-down list. --- ### Weitere Artikel zum Thema Warteschlangenaufzeichnung > Macro (children)