---
title: "Queue announcements and music"
canonical: "https://help.telegra.de/space/MCCE/9561348867256/Queue%20announcements%20and%20music"
format: markdown
---
Administrators can define and edit the different audio greetings and music for a call queue.

Administrators must have the ***Queues: Modify*** access right to add and modify audio files.

![Audio settings for call waiting in telegra Contact Center](media://e524c360-2376-462e-9f9e-3608fa564499)


---

## How to add announcements

- Click on ***Call Handling → Queues*** in the menu bar. A list of already defined call queues is displayed.
- Select the appropriate queue from the list (or add a new queue).
- Select the Audio tab.
- For the Welcome Audio select the voicefile to be played to callers when they enter the queue.
- For the Agent Audio, select the voicefile that will be played to agents when they answer the call (Whispering).
- For Queue Music, select the music or audio file to play to waiting calls.
- For Waiting announcement for agent, select the audio file to be played to the agent.
- For Announcement in connection setup, select the audio file that will be played to the caller and agent when the phone rings, for example, a ringtone.

![Text2Speech announcement for call queues](media://60678476-1f8b-4742-acb0-4264d99b0eb5)


> 📝 To listen to one of the audio files before saving, click the play button for the corresponding audio.
> 📝 
> 📝 To create ad hoc announcements, you can create an announcement via text-to-speech directly from the selection menu.

## Queue audio in call flow node Join Queue

In the Join Queue node, you can also define in the Options you can also define an announcement for the agent, which is played to the agent when he answers the call and which informs him how he should answer.