---
title: "Configuration of the agents for outgoing calls"
canonical: "https://help.telegra.de/space/MCCE/9561348867236/Configuration%20of%20the%20agents%20for%20outgoing%20calls"
format: markdown
---
Administrators can specify whether agents assigned to a particular queue can make outgoing calls or forward calls there.

Administrators must have the ***Queues: Modify*** access right to configure call forwarding and outbound calls.

![Configuration of outgoing calls and forwarding in telegra Contact Center](media://d3140f3a-a72a-4402-8fcd-041c125e489b)


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## Configuration for outgoing calls

- Click on*** Call Handling → Queues*** in the menu bar.
- A list of already defined call queues is displayed.
- Select the appropriate queue from the list (or add a new queue).
- Select the **Outbound / Transfer** tab.
- To allow agents belonging to a queue user group to make outgoing calls, enable **Allow outbound calls to be made from the group**.
- For Signalized phone number for forwarded calls (Incoming calls), select the phone number to be signaled for incoming forwarded calls from the dropdown.
- For Signalized number for forwarding (outgoing calls), select the phone number that is to be signaled for outgoing, forwarded calls from the drop-down list.
- Mandatory field: For Call number in the dropdown, select the service number to which the outgoing calls are to be assigned. The dropdown contains the list of service numbers assigned to your organization.
- Under Displayed number, specify the number to be displayed for outgoing calls.
- If necessary, select the routing plan that will be used to process the outgoing number for this user group.
- Click **Add** or **Save** in the bottom right corner.