---
title: "Call Queues"
canonical: "https://help.telegra.de/space/MCCE/9561348867080/Call%20Queues"
format: markdown
---
Administrators can define, edit and remove call queues.

Administrators must have the ***Queues: Modify*** access right to configure queues.

To manage queues, click ***Call Handling → Queues ***in the menu bar.

> ℹ️ The queue is controlled within your callflow in the routing plan editor by means of the Join Queue node.

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### Related articles:

> Macro (children)