---
title: "Break reasons"
canonical: "https://help.telegra.de/space/MCCE/9561348866752/Break%20reasons"
format: markdown
---
Administrators can configure any number of breaks and their associated parameters.

Administrators must have the ***Break Reasons: Modify*** access right to manage break reasons.

![Manage break reasons in telegra Contact Center](media://f539bd3c-e256-45d9-adbd-4ed02a57295c)


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### Creating a break reason

1. Click **Staff → Break Reasons** in the menu bar. A list of already defined break reasons is displayed.
2. This is how you add a new break reason:
  1. Click **Add**. The New Break Reason page is displayed.
  2. Enter the **name** of the break reason (up to 100 characters).
  3. Create a short **description** of the reason (up to 250 characters).
  4. To define the break reason as a productive break, select the Productive Break check box.
  5. To define the break reason as an interruptible break, select the **Can interrupt** check box.
  6. Click **Add**.
3. To delete a break reason, select the corresponding break reason in the list and click** Delete**.
4. To duplicate a break reason:
  1. Select the corresponding break reason in the list.
  2. Click **Copy**.
  3. Enter a name and click **OK**.
5. To edit the parameters for a break reason, select the corresponding break reason in the list, reconfigure the parameters accordingly and click **Save Changes**.

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### Functions description

|  |  |
| --- | --- |
| Name | The name of the break reason |
| Description | A brief description of the reason for the break |
| Productive Break | Productive breaks are marked as such in the statistics. For example, the "Meeting" break would be a productive break. |
| Can interrupt | Whether the break may be interrupted by incoming calls, mails or chats. |