---
title: "Contact methods per agent / supervisor"
canonical: "https://help.telegra.de/space/MCCE/9561348866441/Contact%20methods%20per%20agent%20%2F%20supervisor"
format: markdown
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You have the possibility to assign different, but at least one contact method to an agent. Based on the permissions, these methods are available to the agent after login.

![Contact options for agents in the telegra Contact Center](media://2ff21d74-622e-4497-8fc9-9b728de965d0)


|  |  |
| --- | --- |
| Number | A phone number that must be reachable in the public network. If the agent selects this contact method, calls will be routed to the number specified here, which cannot be edited by the agent. |
| Work from Home number | If this number is configured, the agent can select whether he can optionally be reached via the number defined here. This can be a permitted home office number, for example. |
| Extension Prefix (Hot Desking) | Here you can define a header number or a root number as a known number. The agent then only has to specify the extension number of the client that is available at his workstation. |
| Agent can specify a full contact number (Free Seating) | The agent may specify a free number as the reachability option. |
| Agent can be contacted via browser softphone | The agent has access to the WebRTC softphone integrated into the contact center and only needs a headset or other input/output device to answer the call. |

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